The problem is that this is CLEARLY an issue on their end or possibly a backbone issue. But the tech people are just programmed to tell us to 'check our network settings, unplug your cable-modem for 30 seconds, etc'
And until we do these things 424 times, to their satisfaction, they aren't going to escalate the matter.
It just is so CLEARLY not an issue on the user side.
Beginning the weekend before the GWFC, people from Europe, East Coast USA, Midwest USA, and Canada began experiencing the same 60 second lag-spikes, with a 50-50 chance at Error=007. Often multiple alliance members get disconnected at the same time, even whole teams!
So unless everyone's network cards suddenly crapped out in the same way at the same time, it's an Anet issue.
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